How to Order

Orders can be placed online using the shopping cart facility, secure payments are handled by Sage Pay. Prices are displayed both ex vat and inc vat at the current rate Should you prefer to order by telephone or have any other kind of question where you require personal service, please call us on 01380 725073.

Alternatively you can e-mail us at info@lightbulbs2u.com

Privacy

We do not share your details with any other individual or organisation. During the checkout process you will be asked for your email address and your telephone number.

Your email address is only used to send you confirmation that we have received your order and to advise you that your order has been shipped. Your telephone number is required to allow us to contact you quickly should there be a problem processing your credit card or order.

Delivery

Orders over £40 ex vat will be delivered free of charge to any address on the UK mainland, for any orders outside this area, a quotation for delivery would need to be obtained from us before ordering. Orders below £40 ex vat will carry either a£2.95 or a £3.95 ex vat packing & postage charge (dependant upon wieght and size) this will be calculated automatically.

Orders are sent either via 1st class post or by overnight carrier, depending on their physical size.

Business Accounts

Most businesses are eligible to open a 30 day account with us, please either telephone or e-mail for details.

Returns Policy & Damaged Goods

Any breakages in transport should be notified to us within 24 hours of delivery, we retain the right to either credit or replace the goods and whether to collect the damaged goods at our expense.

Undamaged goods can only be returned for credit with our prior consent & will be subject to a handling charge.

Your statutory rights are not affected.